Delivery Information

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Delivery Charges

We offer a free standard delivery service on all orders over £500.00*. Orders under £500.00* will be charged a delivery fee. All delivery charges are calculated at basket and are dependent on the items ordered.

Our standard delivery area covers mainland England, Scotland (Excluding Highlands) and Wales. For all other areas around the UK an additional delivery charge will need to be applied, we will advise you of this charge before your order is dispatched. For deliveries to these areas we are happy to provide a free quotation upon request.

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Free Delivery Exclusions

• All Tapco Products
• Roof Vents are not available for delivery to Ireland and Northern Ireland.

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Mardome Rooflights

It is important to note that all Mardome rooflight orders are subject to a failed delivery charge in the event of unsuccessful delivery. This fee is £85 ex VAT and must be taken into account when making your purchase.

If you wish to return your order, please contact us. However, it is important to note that due to many Mardome rooflights being made to order, returns are only accepted in exceptional circumstances and a collection charge of £85 ex VAT will be applied if approved. We recommend taking the time to review your order carefully before making payment as this fee is non-refundable.

Should you have any queries regarding Mardome rooflights, please don't hesitate to contact us. Our team are dedicated to providing excellent customer service and will be more than happy to answer any questions you may have.

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Delivery Dates and Times

We will always do our best to deliver stocked items ordered via our website within 3-5 working days. This applies to goods ordered before 12.00pm and in stock.

Please see estimated delivery times (Est. Delivery) on each product.

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Roof Tile Vents

All the Roof Tile Vents and Cowls are made to order (due to thousands of combinations of different variants available) bespoke items which are non-returnable.
 

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Other Information

Some of our products, because of their size (5m and over) and weight (over 80 kilos), have an estimated 5 to 7 working day lead time but we will endeavour to get them to you as soon as possible.

Maximum number of roof sheets available on one delivery is 40, otherwise a forklift is required please call for more information.

The Mardome Hi-Lights Range of Dome Rooflights have a 48 hour delivery schedule. Orders must be received by 1pm to qualify for the 48 hour (2 working days) delivery. Only available to mainland GB (excluding postcode areas begining KW, IV, AB, and PH).

We regret that timed deliveries cannot be given. Deliveries will be made between 8.00am and 5.30pm Monday to Friday.

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Made to Order Item's (Bespoke Items)

Please note all made to order items are made are non-returnable.

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Signing For Your Delivery

All deliveries should be signed for and we would politely request that you sign and clearly print your name so that in the unlikely event that there are any discrepancies we will have a person to contact. If a signature cannot be obtained we will try to leave the goods in a safe location, but we cannot be held responsible for shortages or damages where goods have not been signed for.

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Accepting Your Goods

Large or palletised goods will be delivered to a hard standing area only. The Customer shall be solely responsible for the unloading of the Goods and the Seller shall not be liable for any damage that occurs in the course of such unloading.

Any shortages or damages must be reported within 48 hours.

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Delivery Vehicle

If goods aren't sent by our own vehicles they are sent by reputable carriers such as Tufnell's, Fed-Ex and Parcel Force. Heavier goods may be delivered by larger vehicles and will be off loaded as close as possible to the property whilst remaining on a hard standing surface.

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Good Advice

Brett Martin Daylight Systems supply useful installation guidance to help install your rooflights to last. All rooflights come supplied with installation guides.
 

The Mardome Flat Glass Rooflight to fit a builders upstand (Unvented) should be fitted onto a 75mm wide builders upstand with a minimum height of 150mm to ensure the rooflight is watertight. All rooflight size's shown on the website are based on the external upstand dimension, meaning if you brought a 600mm x 600mm rooflight, the external measurments of your builders upstand should also measure 600mm x 600mm. They have an acceptable tollerance of nominal rooflight size +20 / -0mm, which means the external dimensions of your upstand can be 20mm larger (for example 620mm x 620mm) and it will still fit, but it cannot be any less than the nominal rooflight size.

Brett Martin Flat Glass Rooflights are suitable for flat roofs with a pitch of 2 - 15 degrees. A minimum pitch of 2 degrees is required to prevent water ponding on the glass leading to rapid dirt build up. Some larger sizes of Flat Glass Rooflights a minimum of 4 degrees pitch is required. If a roof is less than the minimum recommended pitch, the builder’s upstand must be built with a slope to ensure that the installed pitch of the rooflight is the minimum recommended pitch or greater. Builder’s upstands for Brett Martin Flat Glass rooflights must be built with the flat top of the upstand perpendicular to the sides as per the illustration below.

Mardome Flat Glass Rooflights manufacturered by Brett Martin Daylight Systems in the UK are built to last and are expected to remain fit for purpose in normal industrial conditions for a period of 20 years (with a warranty available providing a 10 year guarantee) i.e. they will not become perforated, lose significant structural integrity, or distort to the extent of losing weather-tightness. The available warranty also guarantees:
- Electrical actuators (where present), for a period of 1 year (actuators have a design life of at least 10,000 cycles).
- Insulated glass used in the construction of the rooflight for 5 years.

Mardome Glass Rooflight Data Sheet


Mardome Glass Rooflight Product Care


If you have any questions please contact us via phone on 03302 230 267, via email at [email protected] or via live chat.
 

Brett Martin Daylight Systems supply useful installation guidance to help install your rooflights to last. All rooflights come supplied with installation guides.
 

The Mardome Flat Glass Rooflight to fit a builders upstand (Unvented) should be fitted onto a 75mm wide builders upstand with a minimum height of 150mm to ensure the rooflight is watertight. All rooflight size's shown on the website are based on the external upstand dimension, meaning if you brought a 600mm x 600mm rooflight, the external measurments of your builders upstand should also measure 600mm x 600mm. They have an acceptable tollerance of nominal rooflight size +20 / -0mm, which means the external dimensions of your upstand can be 20mm larger (for example 620mm x 620mm) and it will still fit, but it cannot be any less than the nominal rooflight size.

Brett Martin Flat Glass Rooflights are suitable for flat roofs with a pitch of 2 - 15 degrees. A minimum pitch of 2 degrees is required to prevent water ponding on the glass leading to rapid dirt build up. Some larger sizes of Flat Glass Rooflights a minimum of 4 degrees pitch is required. If a roof is less than the minimum recommended pitch, the builder’s upstand must be built with a slope to ensure that the installed pitch of the rooflight is the minimum recommended pitch or greater. Builder’s upstands for Brett Martin Flat Glass rooflights must be built with the flat top of the upstand perpendicular to the sides as per the illustration below.

Mardome Flat Glass Rooflights manufacturered by Brett Martin Daylight Systems in the UK are built to last and are expected to remain fit for purpose in normal industrial conditions for a period of 20 years (with a warranty available providing a 10 year guarantee) i.e. they will not become perforated, lose significant structural integrity, or distort to the extent of losing weather-tightness. The available warranty also guarantees:
- Electrical actuators (where present), for a period of 1 year (actuators have a design life of at least 10,000 cycles).
- Insulated glass used in the construction of the rooflight for 5 years.

Mardome Glass Rooflight Data Sheet


Mardome Glass Rooflight Product Care


If you have any questions please contact us via phone on 03302 230 267, via email at [email protected] or via live chat.