Delivery Information
Delivery Charges
We offer a free standard delivery service on all orders over £500.00*. Orders under £500.00* will be charged a delivery fee. All delivery charges are calculated at basket and are dependent on the items ordered.
Our standard delivery area covers mainland England, Scotland (Excluding Highlands) and Wales. For all other areas around the UK an additional delivery charge will need to be applied, we will advise you of this charge before your order is dispatched. For deliveries to these areas we are happy to provide a free quotation upon request.
Free Delivery Exclusions
- All Tapco Products
- Roof Vents are not available for delivery to Ireland and Northern Ireland.
Mardome Rooflights
It is important to note that all Mardome rooflight orders are subject to a failed delivery charge in the event of unsuccessful delivery. This fee is £85 ex VAT and must be taken into account when making your purchase.
If you wish to return your order, please contact us. However, it is important to note that due to many Mardome rooflights being made to order, returns are only accepted in exceptional circumstances and a collection charge of £85 ex VAT will be applied if approved. We recommend taking the time to review your order carefully before making payment as this fee is non-refundable.
Should you have any queries regarding Mardome rooflights, please don't hesitate to contact us. Our team are dedicated to providing excellent customer service and will be more than happy to answer any questions you may have.
Delivery Dates and Times
We will always do our best to deliver stocked items ordered via our website within 3-5 working days. This applies to goods ordered before 12.00pm and in stock.
Please see estimated delivery times (Est. Delivery) on each product.
Roof Tile Vents
All the Roof Tile Vents and Cowls are made to order (due to thousands of combinations of different variants available) bespoke items which are non-returnable.
Other Information
Some of our products, because of their size (5m and over) and weight (over 80 kilos), have an estimated 5 to 7 working day lead time but we will endeavour to get them to you as soon as possible.
Maximum number of roof sheets available on one delivery is 40, otherwise a forklift is required please call for more information.
The Mardome Hi-Lights Range of Dome Rooflights have a 48 hour delivery schedule. Orders must be received by 1pm to qualify for the 48 hour (2 working days) delivery. Only available to mainland GB (excluding postcode areas begining KW, IV, AB, and PH).
We regret that timed deliveries cannot be given. Deliveries will be made between 8.00am and 5.30pm Monday to Friday.
Made to Order Item's (Bespoke Items)
Please note all made to order items are made are non-returnable.
Signing For Your Delivery
All deliveries should be signed for and we would politely request that you sign and clearly print your name so that in the unlikely event that there are any discrepancies we will have a person to contact. If a signature cannot be obtained we will try to leave the goods in a safe location, but we cannot be held responsible for shortages or damages where goods have not been signed for.
Accepting Your Goods
Large or palletised goods will be delivered to a hard standing area only. The Customer shall be solely responsible for the unloading of the Goods and the Seller shall not be liable for any damage that occurs in the course of such unloading.
Any shortages or damages must be reported within 48 hours.
Delivery Vehicle
If goods aren't sent by our own vehicles they are sent by reputable carriers such as Tufnell's, Fed-Ex and Parcel Force. Heavier goods may be delivered by larger vehicles and will be off loaded as close as possible to the property whilst remaining on a hard standing surface.
Good Advice
Please do not arrange any labour until your materials are on site as we are unable to compensate you for your time in the event of a late delivery.
If you have ANY questions about our products, or want to give us some feedback about your shopping experience with us, please feel free to contact us on 03302 230 267 or email:
