Delivery Information

---

Delivery Charges

We offer a free standard delivery service on all orders over £500.00*. Orders under £500.00* will be charged a delivery fee. All delivery charges are calculated at basket and are dependent on the items ordered.

Our standard delivery area covers mainland England, Scotland (Excluding Highlands) and Wales. For all other areas around the UK an additional delivery charge will need to be applied, we will advise you of this charge before your order is dispatched. For deliveries to these areas we are happy to provide a free quotation upon request.

---

Free Delivery Exclusions

• All Tapco Products
• Roof Vents are not available for delivery to Ireland and Northern Ireland.

---

Mardome Rooflights

It is important to note that all Mardome rooflight orders are subject to a failed delivery charge in the event of unsuccessful delivery. This fee is £85 ex VAT and must be taken into account when making your purchase.

If you wish to return your order, please contact us. However, it is important to note that due to many Mardome rooflights being made to order, returns are only accepted in exceptional circumstances and a collection charge of £85 ex VAT will be applied if approved. We recommend taking the time to review your order carefully before making payment as this fee is non-refundable.

Should you have any queries regarding Mardome rooflights, please don't hesitate to contact us. Our team are dedicated to providing excellent customer service and will be more than happy to answer any questions you may have.

---

Delivery Dates and Times

We will always do our best to deliver stocked items ordered via our website within 3-5 working days. This applies to goods ordered before 12.00pm and in stock.

Please see estimated delivery times (Est. Delivery) on each product.

---

Roof Tile Vents

All the Roof Tile Vents and Cowls are made to order (due to thousands of combinations of different variants available) bespoke items which are non-returnable.
 

---

Other Information

Some of our products, because of their size (5m and over) and weight (over 80 kilos), have an estimated 5 to 7 working day lead time but we will endeavour to get them to you as soon as possible.

Maximum number of roof sheets available on one delivery is 40, otherwise a forklift is required please call for more information.

The Mardome Hi-Lights Range of Dome Rooflights have a 48 hour delivery schedule. Orders must be received by 1pm to qualify for the 48 hour (2 working days) delivery. Only available to mainland GB (excluding postcode areas begining KW, IV, AB, and PH).

We regret that timed deliveries cannot be given. Deliveries will be made between 8.00am and 5.30pm Monday to Friday.

---

Made to Order Item's (Bespoke Items)

Please note all made to order items are made are non-returnable.

---

Signing For Your Delivery

All deliveries should be signed for and we would politely request that you sign and clearly print your name so that in the unlikely event that there are any discrepancies we will have a person to contact. If a signature cannot be obtained we will try to leave the goods in a safe location, but we cannot be held responsible for shortages or damages where goods have not been signed for.

---

Accepting Your Goods

Large or palletised goods will be delivered to a hard standing area only. The Customer shall be solely responsible for the unloading of the Goods and the Seller shall not be liable for any damage that occurs in the course of such unloading.

Any shortages or damages must be reported within 48 hours.

---

Delivery Vehicle

If goods aren't sent by our own vehicles they are sent by reputable carriers such as Tufnell's, Fed-Ex and Parcel Force. Heavier goods may be delivered by larger vehicles and will be off loaded as close as possible to the property whilst remaining on a hard standing surface.

---

Good Advice

 

Q: How Should I Store Tapco Slate Roof Tiles?
A: Tapco slates need to be stored on the original pallet on a flat surface. Proper storage of the product at the job site is important. Classic slates are cambered to ensure that maximum pressure is transferred to the leading edge of the slate during installation and should be stacked face down (as originally delivered). Do not double stack pallets.

Q: Is The Tapco Slate Tiles Recyclable
A:TapcoSlate is 100% recyclable, but is not marked with a recycling symbol/logo and so the contractor should contact a local recycler to make the necessary arrangements, stating that the product is "mineral-filled Polypropylene" plastic. If there is any difficulty in locating a recycling facility, please contact us. Note that skip companies will send the product to the correct recycler.
 

Q: Do the tapco slates require any special tools to fit?
A: No special tools are required to fit tapco synthetic slates (see tools below)
• Hand fastened (hammered or screwed) or fastened with a nail/screw gun.
• Sharp utility blade or a standard circular saw.
• Tape measure, pry bar, tin snips.
• Chalk line with blue chalk (do not use red chalk as this can stain the product).

Q: What Roof Decking Materials are recommened with Tapco roof slates?
A: A Minimum of 23/32" (18mm) plywood decking, solid wood decking, or oriented strand board (OSB).

Q: What Roofing membrane/underlay should be used with tapco slate?
A:TapcoSlate Classic roofing slates are classed as insufficiently air-open products and therefore, following the guidance within BS 5250, a vapour impermeable (HR) roof membrane/underlay should be used. Tapco Roofing Products recommends Protect Wunderlay for TapcoSlate Classic.

Q:Should there be a spacing inbetween the slates?
A:0.25" (6mm) spacer tabs are provided on every Classic slate to aid in maintaining consistent spacing. The spacers will allow for any movement of the roof deck and expansion/contraction of the slate (although thermal expansion is highly unlikely in European climates). DO NOT remove the spacer tabs unless finishing at the end of the course.

Q: Are these slates covered by a warranty?
A: Tapco Slate has a 40 year warranty.

Q: How do I cut tapco slate?
A: Tapco Slate Classic can be easily scored with a standard utility knife and snapped down the line, alternatively it can be cut and shaped with a standard plastics saw or power jigsaw

If you have any other questions about this product please do not hesistate to contact us on live chat, via email ([email protected]) or by phone on 03302 230 267.