We offer a free standard delivery service on all orders over £500.00*. Orders under £500.00* will be charged £15.00* carriage.
Our standard delivery area covers mainland England, Scotland (Excluding Highlands) and Wales. For all other areas around the UK an additional delivery charge will need to be applied, we will advise you of this charge before your order is dispatched. For deliveries to these areas we are happy to provide a free quotation upon request.
CORONAVIRUS
Deliveries are currently taking a bit longer than ususal, but we will endeavour to get things to you as quickly as possible, please see our COVID-19 page for more info.
DELIVERY DATES AND TIMES
We will always do our best to deliver stocked items ordered via our website within 3-5 working days. This applies to goods ordered before 12.00pm and in stock.
All the Roof Tile Vents and Cowls are made to order (this is because of the thousands of combinations of different ones available) and have an estimated 7-10 working day lead time.
Some of our products, because of their size (5m and over) and weight (over 80 kilos), have an estimated 5 to 7 working day lead time but we will endeavour to get them to you as soon as possible.
The Mardome Hi-Lights Range of Dome Rooflights have a 48 hour delivery schedule. Orders must be received by 1pm to qualify for the 48 hour (2 working days) delivery. Only available to mainland GB (excluding postcode areas begining KW, IV, AB, and PH).
We regret that timed deliveries cannot be given. Deliveries will be made between 8.00am and 5.30pm Monday to Friday.
SIGNING FOR YOUR DELIVERY
All deliveries should be signed for and we would politely request that you sign and clearly print your name so that in the unlikely event that there are any discrepancies we will have a person to contact. If a signature cannot be obtained we will try to leave the goods in a safe location, but we cannot be held responsible for shortages or damages where goods have not been signed for.
ACCEPTING YOUR GOODS
Large or palletised goods will be delivered to a hard standing area only. The Customer shall be solely responsible for the unloading of the Goods and the Seller shall not be liable for any damage that occurs in the course of such unloading.
Any shortages must be reported within 48 hours.
DELIVERY VEHICLE
If goods aren't sent by our own vehicles they are sent by reputable carriers such as Tufnell's, Fed-Ex and Parcel Force. Heavier goods may be delivered by larger vehicles and will be off loaded as close as possible to the property whilst remaining on a hard standing surface.
GOOD ADVICE
Please do not arrange any labour until your materials are on site as we are unable to compensate you for your time in the event of a late delivery.
If you have ANY questions about our products, or want to give us some feedback about your shopping experience with us, please feel free to contact us on 03302 230 267 or email: sales@roofingventilation.co.uk
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