Delivery Information

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Delivery Charges

We offer a free standard delivery service on all orders over £500.00*. Orders under £500.00* will be charged a delivery fee. All delivery charges are calculated at basket and are dependent on the items ordered.

Our standard delivery area covers mainland England, Scotland (Excluding Highlands) and Wales. For all other areas around the UK an additional delivery charge will need to be applied, we will advise you of this charge before your order is dispatched. For deliveries to these areas we are happy to provide a free quotation upon request.

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Free Delivery Exclusions

• All Tapco Products
• Roof Vents are not available for delivery to Ireland and Northern Ireland.

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Mardome Rooflights

It is important to note that all Mardome rooflight orders are subject to a failed delivery charge in the event of unsuccessful delivery. This fee is £85 ex VAT and must be taken into account when making your purchase.

If you wish to return your order, please contact us. However, it is important to note that due to many Mardome rooflights being made to order, returns are only accepted in exceptional circumstances and a collection charge of £85 ex VAT will be applied if approved. We recommend taking the time to review your order carefully before making payment as this fee is non-refundable.

Should you have any queries regarding Mardome rooflights, please don't hesitate to contact us. Our team are dedicated to providing excellent customer service and will be more than happy to answer any questions you may have.

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Delivery Dates and Times

We will always do our best to deliver stocked items ordered via our website within 3-5 working days. This applies to goods ordered before 12.00pm and in stock.

Please see estimated delivery times (Est. Delivery) on each product.

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Roof Tile Vents

All the Roof Tile Vents and Cowls are made to order (due to thousands of combinations of different variants available) bespoke items which are non-returnable.
 

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Other Information

Some of our products, because of their size (5m and over) and weight (over 80 kilos), have an estimated 5 to 7 working day lead time but we will endeavour to get them to you as soon as possible.

Maximum number of roof sheets available on one delivery is 40, otherwise a forklift is required please call for more information.

The Mardome Hi-Lights Range of Dome Rooflights have a 48 hour delivery schedule. Orders must be received by 1pm to qualify for the 48 hour (2 working days) delivery. Only available to mainland GB (excluding postcode areas begining KW, IV, AB, and PH).

We regret that timed deliveries cannot be given. Deliveries will be made between 8.00am and 5.30pm Monday to Friday.

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Made to Order Item's (Bespoke Items)

Please note all made to order items are made are non-returnable.

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Signing For Your Delivery

All deliveries should be signed for and we would politely request that you sign and clearly print your name so that in the unlikely event that there are any discrepancies we will have a person to contact. If a signature cannot be obtained we will try to leave the goods in a safe location, but we cannot be held responsible for shortages or damages where goods have not been signed for.

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Accepting Your Goods

Large or palletised goods will be delivered to a hard standing area only. The Customer shall be solely responsible for the unloading of the Goods and the Seller shall not be liable for any damage that occurs in the course of such unloading.

Any shortages or damages must be reported within 48 hours.

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Delivery Vehicle

If goods aren't sent by our own vehicles they are sent by reputable carriers such as Tufnell's, Fed-Ex and Parcel Force. Heavier goods may be delivered by larger vehicles and will be off loaded as close as possible to the property whilst remaining on a hard standing surface.

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Good Advice

PREPARATION

Prepare a space for the abutment soaker: Allow 100mm between the abutment and the ends of the tile battens. Fix another batten down the slope of the roof, level with and up against the ends of the tile battens, to support the abutment soaker along its length.    

 

POSITIONING

Place the abutment soaker with the flat surface vertical against the abutment and the profiled surface down onto the roof. Nail the abutment soaker to the supporting batten.

 

To span the length of the roof: if the gradient of the roof is 30 degrees or more, overlap the ends of each abutment soaker piece by at least 150mm, if the gradient of the roof is 29 degrees or less, overlap the ends by at least 225mm. 

At the eaves, the abutment soaker can be extended up to 150mm from its supports to reach the eaves gutter. At the ridge use a lead saddle.    

 

FIXING

Lay tiles onto the abutment soaker, using a mortar bed on the sanded strip of the abutment soaker. The gap between the edges of the tiles and the abutment should be no more than 15mm. A cover flashing can be used if required. 

 

For an Unlipped Abutment Soaker, weather the side abutment by covering the flat vertical surface of the abutment soaker with a step flashing. 

 

For a Lipped Abutment Soaker, create a channel in the abutment wall for the lip of the abutment soaker to fit into. 

 

For a Lipped Abutment Soaker, set the lip into the channel using a high quality external grade of mastic.

 

 

LEAD REPLACEMENT 

GRP lasts as long as lead, is tougher, cheaper, more resistant to accidental damage, and is less prone to theft or vandalism. Using preformed GRP abutment soakers saves significant installation time over traditional methods. Roofers report elimination of many problems with valley troughs when changing from lead to CORODRAIN GRP. Coloured lead grey as standard (other colours available on request).  

 

DURABILITY 

Made with high quality un-filled polyester resin with glass fibre reinforcement for maximum strength. A tough bonded melinex film gives excellent weathering performance. Minimum life of 30 years.  

 

MANUFACTURED IN THE UK 

Manufactured to BS EN ISO 9001:2008 quality standard, at our automated continuous pultrusion plant in Coventry. All available from stock for rapid delivery to site. 

 

NO MAINTENANCE 

The inherent qualities of the materials make the soakers UV light and acid rain resistant, and the smooth surface finish inhibits the growth of moss, lichen and the build up of debris.